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ChangeGear Service Desk
Designed on the Microsoft .NET platform, ChangeGear Service Desk is an easy-to-use and simple-to-deploy Web-based application. With built-in, flexible workflow and business process automation, the application automates the ITIL best practices process and streamlines many of the repetitive tasks required to effectively manage demanding environments.
- Web-Based Self-Service Portal
Provides employees a single point of access for reporting and tracking service requests. - Incident Management
Provides an easy way for logging and tracking incoming requests. - Problem Management
Proactively identifies root-cause and prevents future service disruptions Integrated and searchable. - Knowledge Base
Enables employees to access solutions for workarounds, known errors and FAQ. - Automated assignment and notifications
Automatically and proactively notify staff of assignments, ticket status and any other IT activities. - Intuitive Web-based application
Because the interface is so easy to use and navigate, you can get up and running with very little user training or set-up. - Pre-defined configuration out of the box
Most settings are pre-configured from the start to help you start running customizable user interface. - Configurable ITIL workflow
The workflow is based on ITIL best practices, but by using the built-in workflow editor, you can adjust the workflow to meet the needs of your organisation. - One-click incident to problem escalation
Because of ChangeGear's seamless integration, you have the ability to escalate trouble tickets to other modules quickly. - Seamless Active Directory and LDAP integration
Users can be created automatically using the AD and LDAP integration - adding to the short deployment time. - Ad-hoc and real-time reporting
Reporting is simple with ChangeGear, you can choose from a number or pre-defined reports, use the built-in ad-hoc reporting tool, or integrate with Crystal Reports.
