"Jcom were contracted to upgrade our service management system to a full ITIL compliant solution. Through the combination of software integration and consultancy Jcom have enabled us to improve our service and have allowed us to easily achieve our FSA commitment".
IT Manager - Finance Sector

EasyVista

EasyVista is a fully integrated IT Management solution for enterprises. It covers aspects of IT Management such as incident and problem management, change management, configuration management, inventory, user portal and software deployment.

Easy to deploy and use, EasyVista has been developed to meet specific requirements of major corporations, mid-sized organisations and IT outsourcers.

EasyVista Service Management
Service Desk (Incident and Problem Management, escalation, SLA, OLA) and Change Management. EasyVista Service Management (Service Desk software) puts the user at the heart of the IT Management process. It was designed in accordance with ITIL recommendations.

EasyVista CMDB
Configuration Management Database. EasyVista CMDB manages configuration elements (Configuration Item or CI) and the relationships between the CI’s. EasyVista CMDB also allows availability checks in real time, making incident and problem resolution easier, helping with the processing of change requests through impact analysis.

EasyVista Self Service
A true Web portal, EasyVista Self Service provides self-service access to a wide range of knowledge, services and tools. EasyVista Self Service supplies:

• Ability to publish incidents and service availability status 24/7 in the language specific to the user
• Ability to track the progress of each request
• Self-repair functions that allow users to access the knowledge base
• A catalogue of personalised and dynamic services accessible at any time
• Automatic publication of news to prevent possible problems
• Service quality measurement tools (SLAs, satisfaction enquiries)
• Ability for managers to monitor team's assets, authorise requests, charge backs for services received
  

EasyVista Asset Management
EasyVista Asset Management is automatically populated by the information from EasyVista Discovery. Management of technical and financial details, demographic information, status of hardware resources, stock status, maintenance agreements, license agreements and leasing contracts. Automatic history of changes (IMAC), asset allocation to personnel, sites, entities, cost centres, linked with the company’s directory. Catalogue management (hardware, consumables, suppliers) plus single and multi-site stock levels. Native integration with EasyVista Service Management and EasyVista CMDB.

EasyVista Discovery
EasyVista Discovery is one of the only solutions on the market that provides a fully automated inventory, integrated with Asset Management. Its proven technology has allowed users to inventory millions of workstations around the world. It can be rapidly deployed across an enterprise with no impact on systems performance.

For further information on EasyVista call 0208 943 22 22 or email info@jcom.co.uk