"Jcom were contracted to upgrade our service management system to a full ITIL compliant solution. Through the combination of software integration and consultancy Jcom have enabled us to improve our service and have allowed us to easily achieve our FSA commitment".
IT Manager - Finance Sector

As your IT systems grow, so does the demand on the software used. The need for systems to integrate with each other becomes a key part of the overall solution.

External Database Integration

Richmond SupportDesk's External Database Integration (XDI) empowers users with the ability to access key pieces of information from a single application by live-linking to any OLE DB compliant data source.

These links are established by the use of DCU's (Data Connection Units), and are available out-of-the-box for a wide range of popular products and solutions. DCU's can also be tailor-made to your exact requirements in order to provide you with integration with your own bespoke systems.

Additional Integration

Richmond SupportDesk also seamlessly integrates with Richmond AssetDesk, Microsoft Active Directory™ and industry-standard remote control solutions.

Richmond SupportDesk ensures that moves, additions, deletions and changes in the Microsoft Active Directory™ database are automatically reflected in SupportDesk’s configuration database (CMDB). A customisable extract wizard simplifies the integration process allowing setup to be achieved in minutes rather than hours or days.

For further information on Richmond SupportDesk Integration benefits please call our Service Management team on 0208 943 22 22 or email info@jcom.co.uk