"Jcom were contracted to upgrade our service management system to a full ITIL compliant solution. Through the combination of software integration and consultancy Jcom have enabled us to improve our service and have allowed us to easily achieve our FSA commitment".
IT Manager - Finance Sector

What is ITIL?

ITIL - IT Infrastructure Library - is the most widely accepted approach to IT Service Management in the world. It outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations.

Who supports ITIL?

ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations. ITIL is supported by the British Standards Institution’s Standard for IT Service Management (BS15000).


For further information on our ITIL best practice solutions call 0208 943 22 22 or email info@jcom.co.uk

What are the benefits?

Many organisations, especially small to medium-sized businesses, choose to adopt a phased approach to ITIL implementation. This gives IT managers the opportunity to understand how best to use ITIL processes based on the daily workings of their team. It also allows Service Desk staff to become gradually accustomed to new ways of working, whilst maintaining continuity of service and support to customers.

How can Jcom help?

Our ITIL qualified consultants and Jcom's specialist partners understand individual management requirements and we offer an extensive range of services that set your business on the route to ITIL implementation - from a phased approach to ITIL best practices to fully compliant environments built in line with the disciplines of ITIL.