"Jcom were contracted to upgrade our service management system to a full ITIL compliant solution. Through the combination of software integration and consultancy Jcom have enabled us to improve our service and have allowed us to easily achieve our FSA commitment".
IT Manager - Finance Sector

Richmond Systems SupportDesk

Richmond SupportDesk is a powerful Service Desk software solution for SMEs which is easy to use and very configurable for IT Service Management and Customer Service Management. It's a highly cost effective and manageable solution with the ability to adapt and grow with your business requirements.

Richmond SupportDesk is compatible with industry and government standards for IT Service Management, including ISO 15000, ISO 20000 and ITIL.

• Windows, web and mobile clients to log and track calls
• Automated best practice for Incident, Configuration and Problem management
• Effortless integration with third-party application and data sources
• Multiple database support to manage discrete business functions
• Management Console with live views of KPI's and full drill-down capacity
• Structured approach to Change Management processes

For further information on Richmond SupportDesk call 0208 943 22 22 or email info@jcom.co.uk