"Jcom were contracted to upgrade our service management system to a full ITIL compliant solution. Through the combination of software integration and consultancy Jcom have enabled us to improve our service and have allowed us to easily achieve our FSA commitment".
IT Manager - Finance Sector

Support Training

Today’s businesses have taken on the challenge of implementing best practices in Service Management. Whilst ITIL has provided a framework for companies to build internal processes and to help define requirements when introducing tool sets, companies still face the challenges of limited resources - time, people and money.

Nearly a decade of experience providing successful Service Management solutions to many customers has taught us that a key element in implementing best practices is to understand that Service Management is driven by business processes and not by software. Buying a tool set does not make an organisation ITIL compliant.

The business dictates which processes meet its requirements, the Service Management solution should mould to these processes and be easily adaptable to manage changes. With this in mind, Jcom's highly skilled technical team will not try to reinvent the wheel but will train your IT staff in accordance with your business' environment, making sure that every process of your Service Management solution runs smoothly and efficiently.

For further information on Jcom's Support Training call 0208 943 22 22 or email info@jcom.co.uk