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EasyVista
EasyVista is a fully integrated IT Service Management tool that covers all aspects of IT Services management such as incident and problem management, change management, configuration management, inventory, user portal and software deployment. Simple to deploy and manage, EasyVista has been developed to meet specific requirements of both corporations and SMEs.
IT Service Management
EasyVista Service Management puts the user at the heart of the IT Service Management process. This industry-leading support desk software has been designed in accordance to ITIL best practices and its intuitive features help service desk staff to quickly and efficiently deal with incident and problem management, escalation, SLA, OLA and change management.
Configuration Management Database (CMDB)
EasyVista manages configuration elements (Configuration Item or CI) and the relationships between the CI's. EasyVista also allows availability checks in real time, making incident resolution easier and helping with the processing of requests change.
Helpdesk Web Portal
EasyVista provides self-service access to a wide range of knowledge, services and tools such as:
- Ability to publish incidents and service availability status 24/7 in the language specific to the user
- Ability to track the progress of each request
- Self-repair functions that allow users to access the knowledge base
- A catalogue of personalized and dynamic services accessible at any time
- Automatic publication of news to prevent possible problems
- Service quality measurement tools (SLAs, satisfaction enquiries)
- Ability for managers to monitor team's assets, authorize requests, charge backs for services received
EasyVista Asset Management
Management of technical and financial details, demographic information, status of hardware resources, stock status, maintenance agreements, license agreements and leasing contracts. Automatic history of changes (IMAC), asset allocation to personnel, sites, entities, cost centers linked to company's directory. Catalogue management (hardware, consumables, suppliers) plus single and multi-site stock levels.
EasyVista Discovery
EasyVista is one of the only solutions on the market that provides a fully automated inventory of your IT assets. Its proven technology has allowed users to audit millions of workstations around the world. It can be rapidly deployed across the network with no impact on systems performance.
