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FrontRange ITSM Helpdesk
FrontRange ITSM is the most comprehensive ITIL-compatible solution for the enterprise market. This complete set of nine modules delivers a high level of out-of-the-box functionality and tremendous configurability.
As companies advance their IT Management solutions to introduce automation based on industry best practices processes such as ITIL, they can expect to reap the following key benefits:
- Strategic alignment between IT departments and the business they serve
- A unified management platform enables cross department goals and functions
- Supports complete end-to-end infrastructure lifecycle
- Increases first call resolution and decreases meantime-to-resolution with automation
- Supports governance and compliance initiatives
- Delivers infrastructure transparency
- Enhances quality of service and customer satisfaction rates
- Service delivery costs can be proactively managed and reduced over time
