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FrontRange HEAT Helpdesk
The HEAT family is a comprehensive service solution, combining core technologies with a variety of expansion options, so any enterprise can build a tailored solution:
- Flexible, easy to configure workflow automation
Using HEAT's Business Process Automation Module™ (BPAM), the HEAT Messaging Center, and AutoTasks, users can quickly and easily customize and automate the workflow and processes including escalations, employee set-up, and change processes; all without the need of a programmer. - Fast time to benefit
With HEAT's Graphical User Interface for form design, as well as over 20 years experience in the Service Management industry, customers are able to get the HEAT system up and running typically within one to two weeks. - Centralized reporting
With the HEAT Manager Console™ dashboard reporting capability, combined with the HEAT Answer Wizard™ and its more than 200 predefined reports, managers are able to quickly get answers to key business questions and actively monitor the support center status in real-time. - Easy integration
Using HEAT Messaging Center, quickly and easily create web services to create and update configurations, customer records, or service requests using 3rd party tools. HEAT also can pass data to any receiving web service automatically. - Automatic email monitoring
HEAT automates inbound and outbound email communication, allowing the service organisation to better use resources - emails are monitored based on key words to auto-generate Service Requests; existing Service Requests can be updated based upon a customer reply. - Administration without a programmer
Need to capture additional data in a service ticket or tweak the workflow for your change process? With HEAT, changes to the system, user interface or workflow can all be done quickly and easily, all without a Programmer or Software Developer.
