Jcom. Hardware Maintenance

Hardware Maintenance

Jcom has over a decade of experience working with complex systems and emerging technologies and offers a full range of repair and maintenance agreements suitable to every business. Our 24/7 response-guarantee program and online information system ensure that you are always covered and informed at all times.

Fixed Maintenance Agreement

Jcom takes the traditional fixed contract approach - where each item is covered on an annual basis at an agreed service level for a fixed cost - one step further. Our Guaranteed Loan Facility ensures that a replacement will be installed if a repair cannot be completed within a specified time. This option is preferred by customers who require a guaranteed service.

At the core of Jcom's capabilities is the ability to provide hardware maintenance where each item is covered on an annual contract basis at an agreed service level. Jcom's guaranteed fix commitment ensures that within the contracted time a replacement will be installed if the module fix is not achievable.

You benefit from:

Guaranteed fix
Reduced disruption
System restoration
Minimum downtime
Immediate skilled advice at an annually agreed price
24 x 7 Delivery
Nationwide coverage

Formats:

2 + 2
4 + 4
8 + 8
Four hour fix
Eight hour fix
Sixteen hour fix
Next business day

Hardware Maintenance:

Fileserver
PC
Laptop
Mono Printers
Colour Printers
Plotters (Subbed)
Switches
Routers
IP Telephony
WAN
SAN
NAS
Tape Libraries (Sub Contract)
HP 9000 (Sub Contract)
Dec VAX (Sub Contract)
IBM AS 400 (Sub Contract)
IBM 6000 (Sub Contract)
System Recovery
Disaster Recovery