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Hardware Maintenance
At the core of Jcom's capabilities is the ability to provide hardware maintenance for our customers where each item is covered on an annual contract basis at an agreed service level for a fixed cost; however we take this approach one step further.
Our Guaranteed Loan Facility ensures that a replacement will be installed if a repair cannot be completed within a specified time.Our guaranteed fix commitment ensures that within the contracted time a replacement will be installed if the module fix is not achievable.
Benefits:
| Guaranteed fix | Minimum downtime |
| Reduced disruption | Immediate skilled advice at an annually agreed price |
| System restoration | 24 x 7 Delivery |
| Nationwide coverage |
Formats:
| 2 + 2 | Eight-hour fix |
| 4 + 4 | Sixteen-hour fix |
| 8 + 8 | Next business day |
| Four-hour fix |
Hardware Maintenance:
| Fileserver | Routers | Dec VAX |
| PC | IP telephony | IBM AS 400 |
| Laptop | WAN | IBM 6000 |
| Mono printers | SAN | System recovery |
| Colour printers | NAS | Disaster Recovery |
| Plotters (Subbed) | Tape libraries | |
| Switches | HP 9000 |
