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Helpdesk
ITIL is the most widely accepted approach to IT Service Management in the world, providing a set of best practice, drawn from the public and private sectors internationally. Jcom provides a comprehensive suite of ITIL-based helpdesk and IT Service Management tools that help customers improve service levels and productivity, deliver best practices and standardization.
FrontRange HEAT Help Desk
The award-winning HEAT help desk software from FrontRange integrates core service and support components into one complete help desk software solution to reduce costs and increase operational efficiency. HEAT and its modules offer a powerful and flexible solution, with one of the industry’s lowest total costs of ownership.
FrontRange ITSM
The FrontRange ITSM modular, pre-integrated set of nine modules allows you to choose the functionality your business needs now, and add functionality in the future. FrontRange ITSM software brings together a comprehensive set of service and lifecycle products designed to improve service levels and productivity.
ChangeGear Service Desk
ChangeGear Service Desk is a web-based IT Service Management (ITSM) software that enables your business to efficiently resolve IT requests and track, manage and control IT services. ChangeGear includes the seamless integration of key ITSM processes such as incident management, problem management, change management, release management and knowledge management.
EasyVista
EasyVista is designed to help you implement ITIL processes in your organisation easier. With EasyVista you don’t have to start from scratch. All ITIL processes are supplied out-of-the-box with more than 200 business process wizards and workflow templates. Nonetheless, EasyVista is highly customisable thanks to the EasyVista Studio module which comes with the solution as standard.
