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Helpdesk
As an organisation grows, so does the strain on its IT helpdesk. Whilst an in-house developed IT support system may struggle to keep up with the demands of an expanding business, adopting the right service desk software can empower your company, enabling it to streamline work flow, maximize productivity and raise service levels, ultimately aligning IT operations with the needs of the business.
ITIL is the most widely accepted approach to IT Service Management in the world, providing a set of best practice, drawn from the public and private sectors internationally. Jcom provides a comprehensive suite of ITIL-based helpdesk and IT Service Management tools that help customers improve service levels and productivity, deliver best practices and standardization, and align IT to the delivery of business value.
By choosing the right helpdesk solution your organisation benefits from:
- IT Staff
Fast resolution of incidents and in larger quantities
Reduced call volumes through better informed users and knowledge sharing
Quick response times with more efficient support
Better distribution of workload, optimizing resources - Employees
Improved customer satisfaction through faster and more accurate IT Support
Access to all the information needed from the central IT service desk software
Increased productivity as downtime is reduced - Management
Accessible reporting including Service Level Agreements (SLA) at all levels of the business
Increased visibility and understanding of the service delivery Identify bottlenecks in the support process and address problematic equipment Costs savings through ITIL best practices
Better visibility of training and staffing requirement
Jcom partners with the world-leaders in helpdesk products and services such as FrontRange (HEAT and ITSM), Richmond Systems Support Desk, EasyVista, Change Gear, and many others, offering you sophisticated IT Service Management solutions that fulfill even the most demanding business environments.
