Jcom - IT Support Packages

IT Support Packages

Jcare is a comprehensive IT support package solution, providing you with a range of flexible proactive and reactive support options to ensure complete cover to your IT infrastructure. With our Jcare packages your IT is fully supported, whether it is ensuring the correct operation and performance of equipment, proactive assistance with design and strategic decisions, or 24/7/365 telephone support for systems and services.

Jcare comprises four individual support choices:

Jcheck - Technical Health Checks
Jdays - Bank of Days Support
Jcall - 24/7/365 Telephone Support
Remote IT Support

Jcheck

Safeguard your original investment and the continued reliability and performance of your IT assets with a comprehensive service carried out by IT experts. These are examples of work which can be carried out monthly, quarterly or bi-annually :

Software upgrade installations
System health checks and recommendations
System optimisation - performance and usage
Solution customization and configuration
Data analysis and reporting
Training
Business administration policies and procedures
Presentation of results

Jdays

Purchase engineering days in advance with the Bank of Days solution. The days belong to you and can be used in any way you require. As you pay in advance, these days are available at a discounted price.

Options for Bank of Days:

Days are bought in bands of five, ten, or 15+
9am - 5.30pm phone support with time being deducted in 15 minutes increments
On-site Support
Fault diagnosis
Software and hardware installation
Fourth Line Support
Switch / firewall installation, support, and configuration
Project design and implementation
Consultancy

Jcall

Many companies find themselves in situations where their network is essential 24/7/365 and as such they cannot afford any downtime. Jcall gives you constant access to Jcom's Support Desk so your staff can resolve any issues as they happen, without being restricted to waiting for regular support staff to start their work day. It saves on the lost productivity of those that need access to the network after hours and it allows key company support staff to keep their focus during office hours.

Jcall provides:

Out of hours support
Technical support 24/7/365 Four hours business critical SLA
Eight hours standard response SLA

Remote IT Support

Jcom offers you complete IT Support at a fraction of the cost of setting up an IT department and/or employing full-time technical staff. We can also become an extension of your existing IT team, providing backup support and a third-line of escalation.

Via terminal services or dial-up connection, we are able to access your systems from our premises providing immediate response to your incidents. Our remote IT Support includes daily documented health checks and automated monitoring of all vital services, so in case a problem occurs it is likely that Jcom's Helpdesk will know about it before you do.