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Richmond Systems Support Desk
Richmond Systems Support Desk is a powerful and easy to use helpdesk software solution for corporate and SMEs. It's a highly cost effective and manageable service desk that adapts and grows with your business requirements. Richmond Support Desk is compatible with industry and government standards for IT Service Management, including ISO 15000, ISO 20000 and ITIL.
For companies looking to adhere to the IT Infrastructure Library (ITIL) framework, Richmond Support Desk maximizes the efficiency of IT support operation for best practice IT Service Management. Whether IT support is local or central, internal or in a managed service provider environment, Richmond Support Desk is adaptable to address the needs of the business.
Fully automated IT Service Management
Richmond Support Desk empowers organisations with fully automated IT Service Management (ITSM), enhancing service quality, making best use of available resources while improving the efficiency of IT operations.
Richmond Systems Support Desk Main Features:
- Windows, web and mobile clients to log and track calls
- Automated best practice for Incident, Configuration and Problem management
- Effortless integration with third-party application and data sources
- Multiple database support to manage discrete business functions
- Management Console with live views of KPI's and full drill-down capacity
- Structured approach to Change Management processes
