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IT Support Packages
Our IT support solutions help you safeguard your original investment and continued reliability and performance of your IT assets. Our IT support packages provide you with all the assistance you need in a suitable option designed for your business.
The packages can be for your network as a whole or just component parts. We take support one step further by giving you choices on Disaster Recovery and monitoring solutions that keep you informed up to the minute on network issues.
Our outsourcing IT support options provide practical and flexible packages that ensure complete cover for your IT infrastructure:
HelpdeskAID
Our entry support package that starts with 3rd Line escalation. Unlimited helpdesk 24 / 7 / 365 with additional onsite time can resolve any escalated 3rd Line infrastructure issues. All cases are dealt with following our robust Service Level Agreement (SLA) and without any extra charges.
Essential
Need proactive checks and monitoring? In addition to the benefits of the HelpdeskAID package, the Essential package ensures that your devices are monitored 24 / 7/ 365 with incidents communicated to your support team. Plus, quarterly Health Checks can be performed and a report produced detailing potential issues and best-practice recommendations.
EssentialPLUS
EssentialPLUS gives you the same advantages of the Essential package and extends the number and level of checks performed on your system. Checks become more granular - such as individual user permissions - and recommended IP topology is also included. This provides a detailed analysis of where the system fails to meet objectives and best-practices.
TotalCare
This is the most comprehensive support option as it gives you all the benefits of the other packages plus Disaster Recovery. In the event of hardware or system failure the network gets rebuilt at no extra cost, giving you a Disaster Recovery solution in the fastest possible timeframe.
Our IT support offers you:
- 3rd / 4th Line engineers
- Wide experience of different network environments
- Step-by-step pricing based on requirements
- Easy budgeting with no unexpected charges
- Robust SLAs guaranteeing service excellence
- Switching, Firewall & Comms Management can be added to any package
- Bank of Days can be included in any package
- Desktop support can be activated at any stage, starting with 3rd Line escalations up to desktop hardware monitoring
